FAQ

Frequently Asked Questions

About Dermalys

What does Dermalys offer?

Dermalys is a premium skincare brand offering a curated range of face care, lip care, body care and skin essentials — all designed to support healthy-looking, radiant skin.

Shipping

Where do you ship?

We ship worldwide. Every order includes free tracked shipping, no matter where you are.

How long does delivery take?

Orders are processed in 1–3 business days. Estimated delivery is 7–12 business days depending on your location. A tracking link is emailed as soon as your order ships.

Returns & Guarantee

What is your return policy?

We offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, contact us at support@dermalysco.com within 30 days of delivery and we’ll arrange a full refund.

Products

Is this suitable for sensitive skin?

We recommend reviewing the ingredient list before use. If you have sensitive skin or known allergies, perform a patch test before full application. When in doubt, consult a skincare professional.

Can I use Dermalys products daily?

Most Dermalys products are formulated for regular use. Follow the instructions included with your specific product for the recommended frequency.

How do I use the Watermelon Lip Mask?

Apply a generous layer to clean, dry lips before bed. Leave on overnight — no rinsing required. Can also be used as a daytime treatment for an instant moisture boost.

Contact

How can I contact Dermalys?

Email us at yasindib2025@outlook.com. We aim to respond to every message as quickly as possible. Please include your order number if your question relates to an existing order.